Jordan
Saudi
As a Souq.com user you can transact in a safe, secure and transparent environment using Souq SafePay. You can trade without any worries with complete peace of mind.
Souq SafePay offers two safe ways to complete the purchase of an auction item:
It’s really easy, fast, private and secure!!
1) Buyer Bids or Buy's an item on souq
Both parties agree to terms of the transaction, which includes a description of the merchandise, sale price, and any shipping information.
2) Buyer Pays via souq.com (MyWallet)
The Buyer pays for he item from his (MyWallet). (MyWallet) could be topped up via selecting checks, bank transfer, cashU prepaid card or credit card online. Souq.com verifies the payment. Processing time varies by payment method.
3) Seller Ships Merchandise
Upon payment verification, souq.com dispatches the order and the item is pickuped from the Seller , delivered to the buyer. souq.com verifies that the Buyer receives the shipment.
4) Buyer Accepts the Merchandise
The Buyer has 24 hours to accept or reject the merchandise if the item is defected (does not match the description of the auction).
5) souq.com Pays the Seller
Souq.com releases the funds to the Seller's (MyWallet) once the buyer rates the seller positively, or after 72 hrs from delivery.
The transaction is complete and the seller can withdraw the funds from (MyWallet) to any Bank.
What are the benefits?
souq.com, acts as a secure third party to protect both the Buyer and Seller.
How Buyers are protected ?
souq.com tracks the shipped merchandise and verifies it was delivered.
The Seller isn't paid until the Buyer accepts the merchandise, or the period expires.
How Sellers are protected ?
souq.com confirms when the Buyer receives merchandise.
The Seller is authorized to ship only after souq.com verifies the payment.
How can i pay safetly for an item on Souq ?
There are two ways to pay for an item on Souq and benefit from Souq SafePay:
- Pay safely online with credit cards, cashU card Learn more
- Ship safely with Aramex Cash on Delivery (COD) Learn more
How do I buy and pay for an item on souq.com?
How do I know if a seller is trustworthy?
How does Souq protect me as a buyer?
Is buying on souq.com safe?
Souq offers many safe payment methods which include online payment using your credit card or your prepaid CashU account , or Cash on Delivery (COD service) using Souq’s partner courier company(ies).
Every member of Souq who has purchased or sold anything on souq.com should have a feedback score next to their name (between brackets). Clicking on the rating number next to their name will open their rating page where you can see what other people who transacted with that person have had to say about them. A high rating means that the person is generally a trustworthy person to deal with. The same rule applies for buyers as well. For more information on feedback and rating click here
Souq acts as an escrow agent, using any of the escrow-secured options for payment and delivery that Souq offers means that your money as a buyer will not go to the seller directly and will be held in escrow with Souq until you receive your item, and confirm that it does in fact match the description that it was sold under.
For more information about paying safely online, click here.
For more information about shipping safely with COD, click here.
Buying online has never been easier; it is definitely safe, your transactions are secure, it’s convenient, and better yet; it’s a lot of fun!
For more information about how to buy on Souq, click here.
